Answers to some of our most Frequently Asked Questions (FAQs):
How do I change my password?
Go to the top right of the page to Account Login and click on the Forgotten Password link. Enter the e-mail address associated with your account, click submit to have your password e-mailed to you. If you continue to have problems then please contact us.
Do I need an account?
No, you don't need an account and can use the site as a guest.
Where can I buy Scuba Strapp products?
You can purchase Scuba Strapp products from this website or from one of our Approved Stockists.
Why am I am unable to select an available option?
The option that you are trying to select may be out of stock, please contact us and we can let you know when we will have them in for you.
What are the weights and sizes that you list?
Weights and dimensions
Let us take care of giftwrapping your presents by selecting "Giftwrap" in the order process. All items can be giftwrapped for as little as £1.50*. Each giftwrapped item includes a high quality ribbon. We'll make every effort to remove or cover price information on any item being giftwrapped, unless doing so might damage the product. * cost dependent upon item size.
How can I pay for my goods?
You can pay with all major cards through our secure PayPal provider (Visa Credit, Visa Debit, Visa electron, Mastercard, JCB)
What currencies do you accept?
The Scuba Strapp website only shows prices in UK Sterling, however, at the WorldPay card checkout after order confirmation you have the option of paying in many different currencies.
Is there a minimum spend?
No, there is no minimum spend
Can I purchase a gift voucher?
Yes, you can purchase Scuba Strapp gift vouchers for any value from £5 to £100. Click here. Vouchers are for use on the scubastrapp.co.uk website only.
How will my payment be confirmed?
Once you've made payment you'll get 2 emails; one from us to confirm receipt of your order and one from our Payment provider (WorldPay) to confirm your payment. We'll then start getting your order for shipping to you!
Where do you deliver?
We deliver to over 220 countries, a comprehensive list is here.
How much will it cost to ship my parcel within the UK?
We use Royal Mail (Signed For) service and Parcelforce to deliver our products. To ensure you get the best deal, the cost of your delivery is calculated at checkout and is based on your location, the total weight and size of your order. Prices start from £2.53.
How much will it cost to ship my parcel overseas?
We use Royal Mail (International Signed) to deliver our products overseas. The cost of your delivery is calculated at checkout and is based on your location, the total weight and size of your order. Prices start from £8.70.
Is there free delivery?
We offer a free UK* delivery for all orders over £100 (*excludes Highlands and Islands)
Overseas delivery times?
We use Royal Mail International Signed and Parcelforce for our international deliveries. They aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days although deliveries outside of the UK cannot be guaranteed.
Can I collect my order?
No, there is no facility to collect your order.
I'd like to return a product. What is your returns policy?
See our Terms and Conditions for our returns policy and how to return a product to us.
What is the Scuba Strapp promise?
To find out about the Scuba Strapp promise click here.