We generally use the Royal Mail and Parcelforce to deliver our products to you, in most cases we use a signed for service to ensure that your Scuba Strapp product reaches you in tip-top condition.
What are my delivery options to the UK and how much do they cost?
Royal Mail signed for 1st Class - Aim to deliver next day – from £2.53*
Royal Mail signed for 2nd Class - Delivery in two to three working days – from £2.23*
*prices are based on total weight, size of order and packaging, calculated at point of order.
We occasionally offer free postage to our UK customers, your cart will automatically calculate this when an offer is in place (excludes Highlands and Islands).
What is my delivery option outside the UK and how much does it cost?
We generally use the Royal Mail International Signed service to deliver our products overseas to ensure that they reach you, prices start at £8.70*. Royal Mail aim to put your mail on the first available flight, however we cannot guarantee delivery times.
*prices are based on geographical zone, total weight, size of order and packaging; calculated at point of order.
What are your despatching hours?
We despatch Monday - Friday from 9.00am to 3.00pm.
When will you despatch my order?
All orders will be shipped as soon as all the items are available - subject to payment authorisation.
In the unlikely event that the items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.
Can I use an alternative delivery address?
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Please Note. The billing address must be the address your payment card is registered to, PO Box addresses are not accepted. For PayPal customers we can only ship to your registered billing address. This restriction is a fraud prevention measure issued by PayPal and is beyond our control.
Will I need to sign for my delivery?
Yes, as a general rule the courier will require a signature on delivery.
Can I Collect My Order?
No, unfortunately we are currently unable to offer a collection service.
Overseas Orders, VAT and Import Duties
Your order will be not be subject to VAT.
For exports to countries outside the UK you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the UK, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
What Countries Do You Deliver To?
We deliver to over 220 countries, for a comprehensive list click here.
Do you deliver to British Forces Post Offices (BFPO)?
Yes, we deliver to BFPO. Select your country as BFPO as you check out. If you do not find your BFPO number please contact us and we will add it straight away.
Missing or Damaged Delivery?
If your goods have either been received as damaged or are missing please contact customer services immediately, either by emailing firstname.lastname@example.org or by calling us on 0115 9 7140714.
If the goods are damaged we will need proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services then can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing, for UK orders we have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from dispatch, after this period has passed we can re-send the goods.
Sizes and weights
Sizes and weights stated on the website are for packaged items to calculate postage rather than actual product dimensions.